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Customer Service Trends in 2015 – Contact-Centres.com

10 More Customer Service Trends in 2015 – Infinit Contact has predicted customer service trends in the contact centre

Source: contact-centres.com

Good list of #cctr trends – I might have included #customercentricity  #gamification and #agentempowerment – but a good list and worth the read – #custserv #callcenter

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