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Changing the Social Dynamic in your Contact Center – The Taylor Reach Group – Call Center Consultants

In this guest post Tenacity CEO Ron Davis outlines Tenacity, sets out how Social Physics can change the dynamics in your contact center resulting in healthier, happier and more connected agents. What is more it can reduce attrition, and increase Customer Satisfaction and NPS scores. Introduction: Tenacity is an employee engagement application for contact centers, […]

Source: thetaylorreachgroup.com

Happier, Healthier and more connected agents with lower attrition and higher NPS scores – Whats not to like? #cctr #contactcenter #custserv

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