"Post pandemic contact centers will continue to leverage AI and automation to reduce live-agent interactions. ChatGPT an...
How to train contact center leaders and supervisors, not just bosses? What are the pitfalls and winning recipes for new ...
Employee empowerment is to trust the frontline call center agents with decision making for refunds and other matters, si...
One of ApexCX's predecessors, Taylor Reach Group ("TRG") assisted a Major bank to review its Interaction/Contact Center ...
One of ApexCX's predecessors, Taylor Reach Group ("TRG") improved service quality, reduced cost, and created a profit ce...
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), designed a New Operational Model that achieved greater workfor...
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), made important changes to a B2B’s contact center processes, ...
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), Assisted a major publisher to reduce contact center operating ...
