Colin Taylor
John Cockerill
The Taylor Reach Group, Inc on LinkedIn

Toyota Just Doesn’t Get It- Poor Design = Poor Experience

I like to think of myself as having patience, though it has been said that I don’t always suffer fools well. I was having a happy retail experience, well at least as happy as one can have when you leave $1200 with the dealer. I did need new front brakes, so all in all [...]

December 29th, 2010 | Tags: , , , , , , , , , , | Category: Call Center Consulting, Call Center Management, Call centre consulting, Customer Experience, Opinion, Quality, Social Media, Strategy, Twitter | Leave a comment

Customer Reach Summer Update

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Summer Update

This has been a wonderful summer so far and we hope that all of you are enjoying wonderful weather. While we don’t publish Customer Reach during the months of July and August, there is so much going on that we wanted to keep you up to date, hence [...]

July 26th, 2010 | Tags: , , , , , , , , , , | Category: Call Center Consulting, Contact Centre Ops, Customer Satisfaction, Facts and Figures, News, Newsletters, People management, retention, Social Media, The Taylor Reach Group, Turnover, Twitter | Leave a comment

Sturgeons Law, Customer Service and Twitter

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July 12th, 2010 | Tags: , , , , , , | Category: Call Center Consulting, Contact Centre Ops, Social Media, Twitter | One comment