We are already 1 month into the new year and how is your call center performing, really? Are you achieving your goals? How do your metrics and KPI’s compare to your peer centers? Do you know? What if you had a one time opportunity to invest $50,000 in your call center, would you know [...]
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Terasen Gas has announced their new call center in Burnaby BC. Taylor Reach executed a site selection project Terasen Gas and other projects including technology acquistion, and multi-channel strategy. Read the In-Sourcing Case Sudy here Toronto- Mr. Colin Taylor, The Chairman and CEO of The Taylor Reach Group, Inc. today announced that Bill Polston has joined the call center consulting and customer service consulting firm effective immediately. Bill began his call center career with American Express, before moving to Nationwide where he rose to Vice President, Operations and ultimately [...] 2nd June 2010 – Mr. Colin Taylor, The Chairman and CEO of The Taylor Reach Group, Inc. announced that John Brennan has joined customer service consulting firm effective immediately. John began his call center career with Watts Communications Inc., now part of (Davis & Henderson) in Charlottetown, Prince Edward Island in 1996. Beginning as agent [...] Toronto- Mr. Colin Taylor, The Chairman and CEO of The Taylor Reach Group, Inc. and Gloria Kurant, President of Kurant Direct Inc, today announced that a Strategic Agreement has been signed between the two call and contact center consulting firms. The companies will work with each others’ clients and prospects to broaden the scope of [...] Call Center and Customer Service consultancy Grows Again- Industry Veteran – Deborah MacAskill Joins Taylor Reach Toronto- Mr. Colin Taylor, The Chairman and CEO of The Taylor Reach Group, Inc. today announced that the Toronto based Call/Contact and Customer Service Consultancy has added Ms Deborah MacAskill to its’ team of [...] This has been an exciting fall for us at TRG; we have secured a number of new clients and launched some new services. In particular we are excited about two specific service offerings: Managed Service and Pay for Performance consulting. TRG Managed Services may not fit with your view of contact center consulting, and frankly, [...] I have always been a firm believer in the old adage that “you get what you pay for”, but it is also true that just because you paid a lot for something doesn’t always mean you get a good result. I think that generally products and services are priced based on their value and based [...] |
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Call Center Consultants - Contact Center Consultants |
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