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Just read the Site Selection Groups’ Economic Incentives market Report for December 2011 and it became very clear to me that incentives can still be a significant inducement to business locations and drive localized economic development. The December reports references 186 projects garnering incentives of more than $750 million. The largest project listed [...] By: Colin Taylor Why would you want to retain a consultant? Common wisdom would have it that all they do is “borrow your watch and tell you the time”. What can a consultant really bring to the table that can assist your center and your organization when you a looking at moving or establishing a [...] Terasen Gas has announced their new call center in Burnaby BC. Taylor Reach executed a site selection project Terasen Gas and other projects including technology acquistion, and multi-channel strategy. Read the In-Sourcing Case Sudy here 911 call centers generally have a service level of 100/5 that is to say they answer 100% of calls within 5 seconds. This is the level of service that everyone expects when we call a 911 center. A news story on the week end told a different story. In Harrison Township Ohio they recently launched [...] Wow,That has been one tiring week and a half. Spent one week in Ireland meeting with a number of major call and contact center operators. Great meetings, the change in the economy is staggering over the past 20 years!The price of everything is expensive, beer and a club sandwich at $ 25, homes are multiple [...] The boss has just asked you to head up the search for a new location for your contact center. You are flattered by the confidence that the boss has in you. You are confident that you can accomplish this task; just as soon as you figure out what to do. The business of site selection [...] The October issue of Customer Reach is now available. http://thetaylorreachgroup.com/newsletters/200710_Newsletter.pdf In this months issue we examine ‘Ten dunb things that Bright Contact Center Executives Do’, this is a cautionary tale, that reminds us of just how easy it is to lose focus. We also take a look at ‘Contact Center Site Selection’ with labor markets [...] Site Selection for your Contact Center The boss has just asked you to head up the search for a new location for your contact center. You are flattered by the confidence that the boss has in you, you are confident that you can accomplish this task, just as soon as you figure out what to [...] If you are considering deploying VoIP or IP telephony in your organization, then this seminar will be of interest to you. The seminar on Oct 3rd at the Toronto Board of Trade is being hoosted by Premcom who have just opened up a Toronto office. Premcom is based i n Buffalo NY and hasbeen one [...] Wondering where to find the room to grow your call center has kept call center executives awake for many a night. Some of us remember trawling the Interstate highways looking for Nirvana – a pocket of reasonably well educated but unemployed Americans looking to work in a call center. And once we found it, holding [...] |
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Call Center Consultants - Contact Center Consultants |
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