  |
Sales is Good Service whether you offer a Product or Service, or be a Private or Public OrganizationSales is Good Service whether you offer a Product or Service, or be a Private or Public Organization By: Colin Taylor & Deepak Selvaratnam All organizations exist because they have a product or service that their customers need, like, use and/or enjoy. Our companies are no different. Our customers like and enjoy our products, [...] Sales is Good Service All companies exist because they have a product or service that their customers like, use and/or enjoy. Our company is no different. Our customers like and enjoy our products, services and capabilities. Of course not every customer will be happy every moment of the day, but then neither will we. We [...] Outbound Calling, the ugly duckling of call centers or the key to goose your center revenues? By John Cockerill and Colin Taylor We all know the pressures these days to add revenue, become a profit center versus a cost center in the world of call and contact centers. While there is much talk, noise and [...] Effectiveness Indicators – Revenue/Call, Sales/Call Turaj Seyrafiaan In the last issue (December 2010), the concept of “Effectiveness Indicators” was discussed and we reviewed a major key indicator in Call Quality and Quality Index. In this issue we tackle another key indicator that represents the effectiveness of the centre – as part of the overall contact [...] We recently were asked this question by Call Center Life, a magazine serving the Turkish call center industry and wanted to share this content here… Question: Can you briefly describe the “to do’s” and “not to do’s” when managing a contact center as a part of the customer satisfaction? Answers: One of my matras [...] Revenue Model- Profit from Pain One of the biggest challenges facing contact centers today is supporting Managements’ goal to shift the contact center from a cost center to a profit center. This can often be akin to pushing water uphill for Center managers who are under resourced and lack an understanding of the [...] From time to time I get asked to assist friends and clients in recruiting staff in call center related activities. This is just such an occasion. The positions below are great opportunities for the right people and have significant upside potential for growth and advancement. If either role is of interest to you send me [...] Well it has certainly been a busy spring. In the past six months we at TRG have gone from solely providing call and contact center consulting to managing the consulting practice as well as three other companies. These companies are Teleffective, Inc an outbound B2B tele-sales service provider, Telepoll a data gathering and research company [...] One of the biggest challenges facing contact centers today is supporting Managements’ goal to shift the contact center from a cost center to a profit center. This can often be akin to pushing water uphill for Center managers who are under resourced and lack an understanding of the basics associated with up-sell, cross-sell and ‘save’ [...] Ajax, Canada. February 27, 2007- The Taylor Reach Group, Inc. (TRG) announced today that it has launched “Teleffective Inc.” a call and contact center service provider. Colin Taylor the CEO of TRG said, “Many of our clients asked us to assist them in sourcing a high quality service provider. After some mixed experiences we concluded [...] |
|
|
Call Center Consultants - Contact Center Consultants |
||