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By Colin Taylor I read an interesting article by Jennifer J Deal at strategy+business looking at five myths we hold about Millennials. For the past number of years we have all heard horror stories about organizations that gave away iPads, spot bonuses, socially conscious and social responsible activities, but still had staff leave [...] As a call center consultant when I meet or speak to somone who has just been given the job of Call Center Manager, my response is always the same, “Congratulations or condolenses on your promotion, whichever you feel is more appropriate”. Seriously, managing a call center can be one of the hardest jobs in the [...] By Cydney Cappello An agreement reached between a telecommunications company and the city of Las Vegas Redevelopment Agency could bring up to 1,000 new jobs to the valley. TELUS plans to create a Las Vegas-based call center at 2251 S. Decatur Blvd. The 104,000-square-foot building used to be home to Montgomery Ward and [...] So Dell believes they have found a solution to the level of dissatisfaction that customers feel when dealing with their offshore contact centers. For just $13/month or $99 a year you can speak with US based support agents with a wait time of two minutes or less. Those customers who do not enrol in the [...] Stephanie Esposito ERWIN–A new company is coming to Southern Tier and bringing at least 400 new job opportunities with it! It’s the second major boost to the Southern Tier economy in just a few months. Governor Eliot Spitzer and other elected officials gathered in Erwin for the ribbon cutting of a new call center [...] Site Selection for your Contact Center The boss has just asked you to head up the search for a new location for your contact center. You are flattered by the confidence that the boss has in you, you are confident that you can accomplish this task, just as soon as you figure out what to [...] From time to time I get asked to assist friends and clients in recruiting staff in call center related activities. This is just such an occasion. The positions below are great opportunities for the right people and have significant upside potential for growth and advancement. If either role is of interest to you send me [...] |
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Call Center Consultants - Contact Center Consultants |
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