I spent last week at the IQPC Call Center Summit in Orlando Florida. The venue was quite nice, though there was some distance to travel to find the lundcheon rooms. The speakers convered the gamut for such events and the topic of Social Media was once again prominent. The presentation by Michael Biondo from [...]
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We recently were asked this question by Call Center Life, a magazine serving the Turkish call center industry and wanted to share this content here… Question: Can you briefly describe the “to do’s” and “not to do’s” when managing a contact center as a part of the customer satisfaction? Answers: One of my matras [...] Questex Media Group has made the decision not to hold ICCM Canada in 2009. This decision was based not only on current marketplace conditions, but also on the changing needs of our exhibitor and audience base. As always, Questex strives to meet the education, training and networking needs of our event attendees, and to maximize [...] Just found a great new tool for research, networking and knowledge sharing…LinkedIn Answers. This is the latest add on to the LinkedIn networking site. Answers has been up for a couple of weeks and in the past few days I have gotten great value out of it. If you are not yet on LinkedIn go [...] |
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