Colin Taylor
John Cockerill
The Taylor Reach Group, Inc on LinkedIn

Check Out the New Issue of Customer Reach

Is Your Website a Call Center Tool? Millennial Myths & The Call Center, News, Views and “How to’s”

In This Issue Is Your Website is a Call Center Tool? Millennial Myths & the Call Center By Colin Taylor Coming Events Call Center Wishes Can Come True…No Genie Required Trends for 2012 from Snapshotz & [...]

April 9th, 2012 | Category: ACM, AHT, ASA, Call Center Assessment, Call Center Audit, Call Center Consulting, Call Center DIY, Call center Humor, Call Center Management, Call Center Performance, Call Center Tools, Call centre consulting, Case Study, Chat, Contact center consulting, Contact Centre Ops, Customer Experience, Customer Reach, Customer Satisfaction, Employee Engagement, Facts and Figures, FCR, Forecasting, Forecasting- WFM, Hiring a call center consultant, Insourcing, Net Promoter, News, Occupancy, Opinion, Research, rewards/recognition, Root Cause Analysis, Self Service, Site Selection, Strategy, The Taylor Reach Group | Leave a comment

New Service From Taylor Reach Equips Call Centers to Measure Customer Satisfaction, First Contact Resolution and Net Promoter Score

New tool from Leading Call center consulting firm allows call centers to listen to their customers tell them how they are performing and measures true Customer Satisfaction, FCR and Net Promoter score.

Toronto, ON (PRWEB) December 21, 2011

Colin Taylor, The Chairman and CEO of The Taylor Reach Group, Inc. today announced Customer [...]

December 21st, 2011 | Tags: , , , , , , , , , | Category: Call Center Management, Call Center Performance, Call Center Tools, Customer Experience, Customer Satisfaction, FCR, Net Promoter, People management, Quality, Strategy | Leave a comment