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We recently were asked this question by Call Center Life, a magazine serving the Turkish call center industry and wanted to share this content here… Question: Can you briefly describe the “to do’s” and “not to do’s” when managing a contact center as a part of the customer satisfaction? Answers: One of my [...] It has certainly been a long time coming. When I read Claudia Hathaways’ note on eCCF (http://www.callcentres.co.uk) regarding the UK Top 50, I thought this is a great idea and hopefully one that will cross the Atlantic to North America. I think this is a great idea and approach that we should all get behind. [...] |
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Call Center Consultants - Contact Center Consultants |
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