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Australia’s peak Contact Centre body the ATA has reaffirmed its support for Senator Steve Fielding’s proposed anti-offshoring legislation. The ATA has also called for further amendments made to the proposed Keeping Jobs from Going Offshore (Protection of Personal Information) Bill 2009, to ensure that any organisations using offshore contact centres be accredited under the Australian [...] Outbound, Outsourcing and the new world order With the introduction of the Do Not Call (DNC) list most people both within the call and contact centre industry and those outside of it, assumed that this would be the death knell for outbound calling. The DNC eliminated huge volumes of people who you couldn’t phone and [...] |
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