Colin Taylor
John Cockerill
The Taylor Reach Group, Inc on LinkedIn

Check Out the New Issue of Customer Reach

Is Your Website a Call Center Tool? Millennial Myths & The Call Center, News, Views and “How to’s”

In This Issue Is Your Website is a Call Center Tool? Millennial Myths & the Call Center By Colin Taylor Coming Events Call Center Wishes Can Come True…No Genie Required Trends for 2012 from Snapshotz & [...]

7 Reasons You Need a Consultant when Looking for a New Call Center Site

By: Colin Taylor

Why would you want to retain a consultant? Common wisdom would have it that all they do is “borrow your watch and tell you the time”. What can a consultant really bring to the table that can assist your center and your organization when you a looking at moving or establishing a [...]

Engagement Expert Joins Call Center Consulting firm

Call Center Consulting company adds Contact Center Engagement Expert Terry Mirza to the firm

Toronto – Mr. Colin Taylor, The Chairman and CEO of The Taylor Reach Group, Inc. today announced that Terry Mirza has joined the call center consulting and customer service consulting firm effective immediately.

Terry began his call center career over [...]