Operational Indicators: Financial MetricsCost per Call / Cost perMinute Operating & Capital Expenditure / FTE – In the last three posts we discussed various operating indicators. Those indicators were measuring and representing the efficiency of the operation. In this post, we step beyond the pure operation point of view and will look at some [...]
  |
Toronto- Mr. Colin Taylor, The Chairman and CEO of The Taylor Reach Group, Inc. today announced that Bill Polston has joined the call center consulting and customer service consulting firm effective immediately. Bill began his call center career with American Express, before moving to Nationwide where he rose to Vice President, Operations and ultimately [...] |
|
|
Call Center Consultants - Contact Center Consultants |
||