By Turaj Seyrafiaaan Have you ever wondered what is behind any of the contact centre operational indicators? Why do we measure what we measure and what do they mean? In this article we tackle one of the most important indicators; Average Handle Time or AHT for short. AHT is the total amount of time [...]
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Questex Media Group has made the decision not to hold ICCM Canada in 2009. This decision was based not only on current marketplace conditions, but also on the changing needs of our exhibitor and audience base. As always, Questex strives to meet the education, training and networking needs of our event attendees, and to maximize [...] If you are considering deploying VoIP or IP telephony in your organization, then this seminar will be of interest to you. The seminar on Oct 3rd at the Toronto Board of Trade is being hoosted by Premcom who have just opened up a Toronto office. Premcom is based i n Buffalo NY and hasbeen one [...] |
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