Terasen Gas has announced their new call center in Burnaby BC.
Taylor Reach executed a site selection project Terasen Gas and other projects including technology acquistion, and multi-channel strategy. Read the In-Sourcing Case Sudy here
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Recently I heard of an organization that outsourced their entire customer care program to Bangladesh, India. The company saved millions in salaries and health care options; and threw a huge party when stock prices soared. Everything seemed to be going well until summer flooding and political uproar in the region prevented more than half of [...] |
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Call Center Consultants - Contact Center Consultants |
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