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In the January 2010 issue: EQ drives Agent-level Performance Read our Customer Reach Newsletter – January 2010 (pdf-1.2mb) Customer Reach provides news and views of the contact center industry. It is sent to more than 11,000 senior contact center executives, like yourself [...] In the December 2009 issue: Beware my Son, the Consultant–Part 2-Why would you hire a Consultant? – By Colin Taylor So why do companies and organizations hire consultants? While intended as a rhetorical question, I can hear some readers repeat the question out loud and in earnest…”Really, why would you!” Let’s deal with some of the well known tactical reasons for a engaging a consultant. In our experience the most common reason for hiring a call/contact [...] Call Center and Customer Service consultancy Grows Again- Industry Veteran – Deborah MacAskill Joins Taylor Reach Toronto- Mr. Colin Taylor, The Chairman and CEO of The Taylor Reach Group, Inc. today announced that the Toronto based Call/Contact and Customer Service Consultancy has added Ms Deborah MacAskill to its’ team of consultants. “Deb adds more [...] By Colin Taylor When George H W Bush used this phrase he was referring to diversity. I think that this phase aptly characterizes the plight of many organizations that struggle with managing their knowledge and information. By Colin Taylor, Founder & CEO Questex Media Group has made the decision not to hold ICCM Canada in 2009. This decision was based not only on current marketplace conditions, but also on the changing needs of our exhibitor and audience base. As always, Questex strives to meet the education, training and networking needs of our event attendees, and to maximize [...] The September issue of Customer Reach, is now available under the Nesletters tab. |
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Call Centre Management Consultants - Contact Centre Management Consultants |
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