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5 Ways To Rock Your Worst Case Customer Experience Scenario

The ideal customer journey is so tempting. It’s so magical to start designing the beautiful, happy day  journey for our customers. On their best day, they fall in love with our products, they get…

Source: www.business2community.com

Bad stuff will happen and things will go wrong – build that into your #customerExperience design – #cem #custserv #cctr

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