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5 Social Customer Care Tips to Connect Cryptic Names with Known Customers

The writing is on the wall at Facebook—and loud and clear in Twitter feeds. Social has emerged as a preferred channel for customers to seek service and resolve issues. Whether they’re @mentioning…

Source: www.business2community.com

If you don’t know who your #customers are, how can you help them?

#custserv #callcenter  #cem

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