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The Taylor Reach Group, Inc.

We offer a full range of assessment, planning, and implementation services to optimize your call center, contact center and/or customer experience resources – people, process, technology and methodology.

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Services Offered

At Taylor Reach our call/contact center and customer experience consultants help call and contact center operators improve their operations. We help improve service quality, efficiency, Customer Satisfaction, Loyalty and repurchase. We improve productivity, employee engagement, organizational alignment, processes, procedures and service level performance.

That’s a long list of improvements, but how do we do it, you may ask? First We listen to you. We really get to know your business and your unique challenges and obstacles. We do not believe in a cookie cutter approach where one size is supposed to fit all. We do not sell the ‘pyramid’ the senior call center consultants you meet with are the ones who will work on your project.

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Welcome To The Taylor Reach Group, Inc.

The Taylor Reach Group is a call center and contact center consultants specializing in customer experience consulting and call and contact center consulting, management, performance, technologies, site selection, tools and assessments.

All we do is customer experience and contact center consulting: strategic and tactical. Our contact center and customer experience consultants have helped management in hundreds of contact centers and organizations achieve – and exceed – their business goals. And now we stand ready to help your contact center management team achieve their goals!

We listen to you. We really get to know your business and your unique challenges and obstacles. We do not believe in a cookie cutter approach where one size is supposed to fit all. Each of our consultants has 20+ years of ‘hands-on’ industry experience, working across many verticals and industries.

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Latest From Blog

  • Contact Center Service Consultancy Expands to India

    Contact Center Service Consultancy Expands to India

    Toronto, ON (PRWeb) February 20, 2017 – Mr. Colin Taylor, CEO and Chief Chaos Officer of The Taylor Reach Group, Inc., today announced that the company was expanding to India, with the addition of Anand Morab to the Contact Center, Call Center and Customer Experience solutions firm. The company’s newest addition to the team will […]

  • Customer Reah - February Newsletter

    Customer Reach – February Newsletter

    Newsletter Contact centers, customer service and customer experience: news, views and how to’s Inside this issue: Contact Center as a Strategic Asset Top 5 Contact Center Trends for 2017 Aldo Uses Salesforce to Drive Customer Delight  Partner Referral Program Launched Top 15 NPS & Customer Service Thought Leaders Stop using Voicemail in Your Contact Center […]

  • Great Call Center OR Great Call

    Great Call Center OR Great Call?

    By: Bruce Lebowitz Executives often judge a contact center by traditional metrics.  These might include low abandonment rates, an extremely quick speed to answer and meeting handling time goals.  When proud of a contact center, executives often point to its technology too.  The fact that the contact center never goes down, has instant screen pops […]

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