At Taylor Reach our call/contact center and customer experience consultants help call and contact center operators improve their operations. We help improve service quality, efficiency, Customer Satisfaction, Loyalty and repurchase. We improve productivity, employee engagement, organizational alignment, processes, procedures and service level performance.
That’s a long list of improvements, but how do we do it, you may ask? First We listen to you. We really get to know your business and your unique challenges and obstacles. We do not believe in a cookie cutter approach where one size is supposed to fit all. We do not sell the ‘pyramid’ the senior call center consultants you meet with are the ones who will work on your project.Learn More
Welcome To The Taylor Reach Group, Inc.
The Taylor Reach Group is a call center and contact center consultants specializing in customer experience consulting and call and contact center consulting, management, performance, technologies, site selection, tools and assessments.
All we do is customer experience and contact center consulting: strategic and tactical. Our contact center and customer experience consultants have helped management in hundreds of contact centers and organizations achieve – and exceed – their business goals. And now we stand ready to help your contact center management team achieve their goals!
We listen to you. We really get to know your business and your unique challenges and obstacles. We do not believe in a cookie cutter approach where one size is supposed to fit all. Each of our consultants has 20+ years of ‘hands-on’ industry experience, working across many verticals and industries.Learn More
Latest From Blog
If Computers Could Read Your Customer Survey Responses…
If computers could read your customer survey responses … Written by: Peter Elliot Well, it all depends what you mean by ‘read’. Such a small word that implies so much based upon context. If you told me you read this article, it means you understood it. When a […]
Using an Omni-Channel Strategy to Drive Customer Loyalty
How Leveraging an Omni-Channel Strategy Can Improve Your Customer Experience By: Colin Taylor Recently, I was asked to give a presentation at the SCORE Conference in Boston on the importance and benefits of using an Omni-Channel strategy to drive customer loyalty. The event was a success and contained a lively discussion about how organizations can […]
The Taylor Reach Group Extends Their Call Center Reach to Memphis, Tennessee
Mr. Colin Taylor, The CEO and Chief Chaos Officer of The Taylor Reach Group, Inc. announced today that Paul Knapp has joined the customer experience and contact center consulting firm effective immediately. “Paul is a professional thought leader with a track record of providing successful strategies within the customer service and business industry. With over […]